We require a deposit to ensure the security of our gear. The deposit acts as a form of insurance in case of damage, loss or late return. Once the equipment is returned in good condition and on time, the deposit will be fully refunded to you.

Accidental damages can occur during outdoor activities. For minor damages, we typically do not charge any additional fees. However, significant damages or loss of gear may result in repair or replacement costs. These costs will be communicated to you based on the extent of the damage and the specific situation.

Yes, we do offer bulk deals for larger groups or longer rental durations. If you have specific requirements or need gear for a larger number of people, please contact us directly, and we will be happy to discuss discounted rates or customised packages to meet your needs.

Yes, we offer delivery services within 25kms of Cairns City. Additional charges may apply based on the distance and the size of your order. Please inform us during the reservation process if you would like to have the gear delivered, and we will provide you with the necessary information and any associated costs.

All bikes have GPS tracking installed. We don't allow any water crossings. You are free to take the bike up to the Cape but please be careful and mindful when crossing water. If you are wanting to take it up the Cape there will be an extra bond. Please contact us for more information.